Commonly Asked Questions

General Questions

Simply access the booking form, fill in some details about yourself/what you need, pick a date/time, and we will send a confirmation to you via email! Pay and schedule online in less than 60 seconds.

Clean Wave Cleaners takes safety and security very seriously. All of our cleaners are thoroughly interviewed, evaluated, and background-checked. We are also fully insured and bonded.

A hold will be placed on your credit card prior to the cleaning just to ensure the payment processes correctly. You will not be charged until after the service is provided and you are 100% satisfied with your clean.

Any residential, move-in/move-out, and AirBnB cleanings that can be booked through the online booking form will not require somebody to come to your house prior to your clean. (We know your time is precious and we do not want to waste it!).

For more custom quotes or specific requests, we are happy to come by first to evaluate.

Our cleaners will provide their own cleaning supplies.

If you have specific cleaning supplies that you would like us to use, please have them available and inform our cleaner prior to the clean.

Scheduling Questions

We require a 24-hour advanced notice for all cleanings. We do not guarantee same-day bookings.

If you have an emergency and require cleaning service within a 24-hour window, please call us and we will do our best to accommodate you.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your scheduling request.

The 2-hour window that you selected while booking is the arrival window. Your cleaner will arrive in between this window.

Yes, of course! After you book for the first time, you will receive an email to make an account where you can login and modify your bookings at any time.

If you would like to cancel a cleaning, please do so at least 48 hours before the scheduled cleaning. Any cancellations within 48 hours of your booking will result in a $50 cancellation fee.